1Service Suspension

1.1 Purpose

Suspension is a temporary measure that allows us to restrict access to, or availability of, a service while an issue is resolved. It is not a termination of the contract, and your obligations under the contract — including the obligation to pay outstanding sums — continue throughout any period of suspension.

1.2 Grounds for Suspension

We may suspend all or part of a service where:

• an invoice remains unpaid after its due date;
• you are otherwise in breach of the contract and have not remedied that breach after being asked to do so;
• continued provision of the service would, in our reasonable opinion, expose us or any third party to legal, security or reputational risk;
• the service is being used unlawfully, or in a way that breaches our acceptable-use expectations; or
• we are required to do so by a supplier, hosting provider, or by law.

1.3 Notice

Except where immediate suspension is necessary (for example, a live security threat), we will give you written notice before suspending a service. For non-payment, our notice will state the amount outstanding and the date by which payment must be received to avoid suspension.

1.4 Effect of Suspension

During a period of suspension we may, at our discretion:

• restrict or disable your access to the service or its administrative areas;
• take the website or application offline; and/or
• display a neutral holding notice in place of the live site (for example, "This site is temporarily unavailable").

We will not be liable for any loss, damage, lost revenue or other consequence you suffer as a result of a suspension that we are entitled to make under this policy or the contract.

1.5 Charges During Suspension

Suspension does not pause or reduce any fees due under the contract. Recurring charges (such as hosting and maintenance) continue to accrue during suspension, and any agreed late-payment interest and compensation continue to apply to overdue sums.

1.6 Restoration of Service

We will lift a suspension and restore the service promptly once the underlying issue has been resolved in full — for example, once all outstanding sums (including any accrued interest, compensation and reasonable costs) have been received in cleared funds, or the relevant breach has been remedied. We may charge a reasonable reactivation fee to cover the administrative work involved in restoring a suspended service.

1.7 Relationship to Termination

A suspension may be followed by termination if the underlying issue is not resolved within the period set out in our notice or in section 2 below.

2Service Termination

2.1 Purpose

Termination brings the contract, and our provision of the relevant services, to an end. It may follow a period of suspension or, in serious cases, occur without prior suspension.

2.2 Grounds for Termination by Us

We may terminate the contract, in whole or in part, where:

• an invoice remains unpaid for 14 days after the date of a suspension for non-payment;
• you commit a material breach of the contract which is incapable of remedy, or which you fail to remedy within 14 days of being asked to do so in writing;
• you become, or we reasonably believe you are about to become, insolvent or unable to pay your debts; or
• we are required to terminate by law or by a third-party supplier.

2.3 Notice

We will give you written notice of termination, stating the grounds and the effective date. Where termination follows non-payment, the notice will confirm the outstanding balance and that it remains due.

2.4 Effect of Termination

On termination:

• your right to access and use the service ends on the effective date;
• all sums owed to us under the contract become immediately due and payable, including for work completed but not yet invoiced;
• any licences granted to you in respect of the work — including any licence to use deliverables — end unless and until all outstanding sums have been paid in full, at which point licensing reverts to the terms of the contract; and
• we will, on request and once all sums are settled, provide a reasonable handover of materials and data to you or your nominated provider.

2.5 Data and Materials After Termination

We will retain your data and any associated materials for a period of 30 days following termination to allow for handover and settlement. After that period we may permanently delete them, subject to any legal obligation to retain certain records. It is your responsibility to obtain copies of any data you require before the end of the retention period.

2.6 Outstanding Sums and Recovery

Termination does not relieve you of any obligation to pay sums already due. We reserve the right to recover unpaid amounts through all lawful means, including the charging of statutory interest and compensation, and the instruction of a debt-recovery agent or legal proceedings, with reasonable recovery costs added to the balance owed.

2.7 Survival

Any terms which by their nature are intended to survive termination — including those relating to payment, intellectual property, confidentiality and limitation of liability — continue in force after the contract ends.