HILLMORTON

I'm the founder and lead developer at Hillmorton Design & Development. With a deep passion for both railway systems and cutting-edge web technologies, I've carved out a unique niche where these two worlds intersect.

My journey began with a fascination for the railway and wanting to understand the precision and reliability that these systems demand. This foundation now informs every web application and digital solution we create.

When you work with us, you get direct access to a team who genuinely understand your industry and requirements.

As Head of Operations, I'm responsible for managing the business, overseeing day-to-day operations, and ensuring projects are delivered smoothly from planning through to completion.

While I don't come from a hands-on railway background, I have a solid understanding of how railway operations function, including the importance of structure, safety, coordination, and reliability. This operational knowledge strongly influences how we organise workflows and manage complex projects.

I serve as the primary point of contact for clients, handling scoping, communication, timelines, and ongoing support—allowing our development team to focus fully on designing and building high-quality technical solutions.

As Head of Design, I lead the creative vision across every touchpoint—translating complex requirements into elegant, human-centred experiences.

My background spans industrial, digital and service design, but rail projects are my passion: stations, rolling-stock interiors, way-finding systems and passenger-apps all have to feel intuitive, safe and welcoming.

I run collaborative workshops with engineers, operators and end-users, sketching concepts in pen before moving to CAD, VR and high-fidelity prototypes. The goal is always the same: evidence-based design that delights passengers and keeps operations running smoothly.

As Head of Customer Service, I ensure every client interaction is clear, responsive, and reassuring—whether that’s first contact, ongoing support, or post-delivery care.

My focus is on building support systems that scale with the business while remaining personal and human. In safety-critical and rail-adjacent environments, trust and clarity matter just as much as speed.

I work closely with operations and development teams to turn feedback into action, refine processes, and ensure our customers feel supported at every stage of their journey with us.